Privacy Policy

Effective: 2026-05-13 · Air View Limo Ltd., 5025 Orbitor Drive, Building 6, Suite 400, Mississauga, ON L4W 4Y5 · This policy is governed by the laws of Ontario, Canada, and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

"Airview Limo," "we," "us," and "our" refer to Air View Limo Ltd., a Canadian limousine service licensed by the City of Mississauga and the Greater Toronto Airports Authority (GTAA). We operate primarily in Ontario, Canada, with select long-distance routes published by the GTAA.

2. What we collect

We collect personal information you provide when you:

  • Book a ride: name, mobile phone, email, pickup & drop-off addresses, flight number (optional), passenger and luggage count, special requests.
  • Call our dispatch line: your phone number is captured via caller ID; call audio is recorded for quality assurance (we disclose this at the start of every call). Recordings are retained for up to 90 days unless required for an open dispute.
  • Use our website: pages visited and device type, measured by our own server. Your IP address is used only to derive a coarse location (city level) and a one-day anonymous identifier, then discarded. We cannot reconstruct it or recognize your visits across days. We do not use tracking pixels from social networks, and no analytics data leaves our server.
  • Apply for a corporate account: company name, billing details, authorized booker contacts, and optional banking / credit references for credit-terms underwriting.

3. Why we collect it

We use your information to:

  • Dispatch your booking to a driver and confirm the trip by SMS / email.
  • Track your flight automatically and adjust pickup if it shifts.
  • Bill you (or your corporate account) and provide tax-compliant receipts.
  • Improve service through call-quality review and Sophia (our AI dispatcher) training.
  • Send service-related notifications (driver assignment, arrival, receipts). We do not send marketing SMS unless you've explicitly opted in.
  • Respond to your enquiries and disputes.

4. Sophia, our AI dispatcher

Calls to our dispatch line are answered by Sophia, our AI voice assistant. Sophia processes your speech to capture booking details. Audio and transcripts are stored on our internal systems and shared with the third-party voice-AI provider that powers Sophia (subject to that provider's own privacy policy; named on request). If you'd prefer to speak with a human, just say so. Sophia will connect you to a member of our dispatch team without further data processing.

5. Who we share it with

We share personal information only as needed to deliver the service you've requested, including with:

  • The driver assigned to your trip (name, pickup, drop-off, flight number).
  • Our payment partner, which processes deposits and payment links under its own PCI-DSS-compliant terms.
  • Our SMS provider, for confirmation and reminder messages.
  • Our email provider, for booking confirmations and receipts.
  • The Government of Canada and the Province of Ontario, only as required by law (tax, regulatory enforcement, court order).

We do not sell, rent, or trade your personal information.

6. International data transfers

Some of our service providers (including our voice-AI, payment, and mapping providers) store data on servers located in the United States. By using our service, you consent to this transfer. We choose providers who are SOC 2 or equivalent-certified; the current provider list is available on request.

7. How long we keep it

  • Booking records: 7 years (Canada Revenue Agency requirement).
  • Call recordings: 90 days, unless flagged for dispute or training review.
  • Website analytics: measured and stored on our own server as anonymous daily aggregates; no third-party analytics service holds your browsing data.
  • Marketing email opt-ins: until you unsubscribe.

8. Your rights under PIPEDA

You may at any time:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Withdraw your consent for us to keep information beyond what's needed for an active booking. Note that withdrawing consent for required records (tax, insurance, regulatory) may not be possible until the retention period expires.
  • Ask that we delete records that are no longer required.
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada.

Email info@airview.limo for any of the above. We respond within 30 days.

9. Cookies and analytics

We use cookies for:

  • Session management (login state on the staff portal; CSRF protection). Essential, cannot be disabled.
  • A first-party attribution cookie (av_attr) remembering how you first found us, readable only by our own server, never shared. If we later add Google Analytics, this policy will be updated first.

We do not use advertising or social-media tracking cookies.

10. Children's information

Our service is intended for adults arranging transportation. We don't knowingly collect personal information from anyone under 18 directly. Bookings for children are made by the booking adult.

11. Changes to this policy

We may update this policy as our service evolves. The "Effective" date at the top of this page reflects the most recent update. Material changes will be announced via the booking-confirmation SMS so active customers are informed.

12. Contact

Air View Limo Ltd.
5025 Orbitor Drive, Building 6, Suite 400
Mississauga, ON L4W 4Y5
1-866-225-1555 · info@airview.limo

This policy is provided as a customer-facing summary of our privacy practices. It is not a substitute for legal advice; if you have questions about your specific situation, please consult a qualified lawyer in your jurisdiction.

1-866-225-1555 Book a ride