Duty of care.

GTAA-licensed. Every vehicle inspected before it goes out, and every airport trip booked with a flight number checked against that flight. If something goes wrong, call us: Sophia, our AI assistant, picks up and can put you through to dispatch.

Insurance and licensing.

Airview Limo is GTAA-licensed at Toronto Pearson.

For corporate clients running RFPs: we provide certificates of insurance and licence copies on request. Email info@airview.limo.

Licence: GTAA-licensedToronto Pearson.
Corporate documentation: On requestCertificates of insurance and licence copies. Email info@airview.limo.

Vehicle inspection.

Every vehicle in the Airview fleet is inspected on a published cadence. Daily by the chauffeur before the first dispatch, weekly by our shop, and on the regulatory schedules set by the MTO and GTAA. We don't run trip insurance retroactively. We run it before the trip starts.

Daily pre-trip walk-around
Lights, tires, fluids, interior cleanliness, child-seat hardware. Logged by the driver before the first dispatch.
Weekly shop inspection
Brake wear, fluid levels, tire rotation if needed, interior steam clean. Documented in our fleet record.
MTO commercial vehicle inspection
Per Ontario's commercial-carrier schedule, including the annual safety standards certificate.
GTAA inspection
Required for every commercial vehicle permitted at Pearson, on the GTAA's schedule.
Out-of-service threshold
Any vehicle that fails a check is pulled from dispatch immediately. We do not run "good enough" cars.

Flight tracking.

Add your flight number when you book an airport trip and we follow that flight. If it is delayed, cancelled or diverted, or is running well early, our team is alerted with the new details; for a flight you are catching, so is a change of terminal.

For most customers this is invisible. It matters when something changes: a delay turns a 9 p.m. landing into a 10:30 one, or a long customs line holds you inside. Your included waiting time is counted from wheels-down, not from the scheduled arrival.

What “tracked” means here. We check your flight number against live flight data when you book, then again from the day before until about two hours before pickup. A change goes to our team, and dispatch may reach out if anything needs confirming.

Privacy of trip data. Trip records are retained only as long as needed for service quality and incident review. We don't sell trip data, don't share it with third-party marketing platforms, and don't use it for anything outside running the company's dispatch.

If something goes wrong.

Most trips are uneventful. The ones that aren't, we want you getting help the moment you call. Here's the protocol our team follows.

Phone answered around the clock
1-866-225-1555 toll-free, 24 hours a day. Sophia, our AI assistant, picks up first and puts you through to dispatch whenever you ask.
Accident protocol
If a vehicle is in a collision, the passenger's safety is the first call. The second is our dispatcher, who arranges replacement transportation within 30 minutes (anywhere in the GTA, longer for out-of-region).
Medical or urgent need
Drivers are trained to call 911 first and dispatch second. We don't ask drivers to make medical judgments.
Lost item
Call 1-866-225-1555 and tell Sophia, our AI assistant, what you left: she passes it to dispatch, who check with the chauffeur and call you back. Found items can be collected from our Mississauga office, or couriered at our cost for high-value items within the GTA.
Complaint or service issue
Tell Sophia what went wrong: she logs it for our team, and a serious one goes straight to the owner. Resolved or refunded within two business days, usually faster.

Care, on every booking.

Same standard whether the trip is a regular Pearson run or a once-a-year wedding fleet. Same number to call: Sophia, our AI assistant, answers, with the same dispatch team a transfer away.

Book a ride 1-866-225-1555